Curse

mikechap · Nov 19, 2005, 03:18 AM // 03:18

my entire account somehow got hacked and after 3 weeks of constant emails between anet and i, i get my account back. unsurprisingly, my account has been suspended because whoever hacked the account was scamming everyone. i got the account of suspension and when i logged on people started pm'img me and screaming that i had taken 1 million k from them and stuff like that. then i check my storage account and my inventory. everything is gone. not a single bag, belt pouch or gold coin remains. my prized w/me with 15k platemail has been deleted and even my remaining characters have been stripped of their weapons. nothing and i mean nothing is left. so i email anet and ask them to have pity on me. they just say that it isnt their responsibility and leave it at that. i am seriously thinking about quitting gw now that this has happened. 600 hours since june gone to waste and anet wont help me out. anyone had similar experiences or want to offer some advice?

Lasareth · Nov 19, 2005, 03:41 AM // 03:41

There's really nothing Arena.Net or we can do about the situation. While we do sympathise with your situation, the responsibility cannot be pointed to Anet for a mistake on the player's part (i.e. downloading a keylogger, giving a password away).

What you can do is, instead of asking for reimbursement, ask for an investigation into it, and the person who abused your account should be punished. That's all Anet can do for you, and if you find that restriction "questionable," PM one of the reps with the situation or continue your correspondence with support.

But, unfortunately, none of us can do anything. It's just a consequence, albeit an unintended one, of an error in judgement. Run a few virus scans on your computer. If you downloaded a keylogger, than it may still be lingering on your hard drive.

Since there can't be much of a discussion stemming from this issue, I'm going to close this and suggest that you run a few scans and talk to the reps directly and get more info on the situation, before suggesting that their policy is at fault.